Privacy Policy

Effective Date: January 1, 2025

1. Information We Collect

Ziofinspeed collects information to provide better services to our customers. We collect information in the following ways:

Personal Information: When you sign up for our services, we collect personal information such as your name, phone number, and service preferences.
Usage Data: We collect information about how you use our internet and cable services to improve performance and customer experience.
Technical Data: We collect technical information about your connection and devices to optimize service delivery.
Customer Support: Information shared during customer support interactions to resolve issues and improve service quality.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our internet and cable services
Process payments and manage your account
Respond to customer support requests and technical issues
Send service notifications and important updates
Optimize network performance and service quality
Comply with legal obligations and regulatory requirements

3. Information Sharing and Disclosure

Ziofinspeed does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted partners who assist in providing our services
Legal Requirements: When required by law or to protect our rights and the safety of our customers
Business Transfers: In connection with a merger, acquisition, or sale of assets
Consent: With your explicit consent for specific purposes

4. Data Security

We implement robust security measures to protect your personal information:

Advanced encryption for data transmission and storage
Regular security audits and vulnerability assessments
Restricted access to personal information on a need-to-know basis
Secure data centers with 24/7 monitoring and protection
Employee training on data privacy and security protocols

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal information we hold
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request transfer of your data to another service provider
Opt-out: Unsubscribe from marketing communications at any time

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Data retention periods vary based on the type of information and applicable regulations.

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website and optimize our services. You can control cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Team through our customer support channels.

Last Updated: January 1, 2025