Terms of Service

Effective Date: January 1, 2025

1. Acceptance of Terms

By using Ziofinspeed's internet and cable services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

Ziofinspeed provides high-speed internet, cable television, digital phone, and related telecommunications services. Our services are subject to availability in your area and technical limitations.

3. Service Plans and Pricing

Plan Selection: Choose from our available service plans based on your needs and location
Pricing: Current pricing is available on our website and subject to change with notice
Promotional Rates: Promotional pricing may be available for limited periods
Taxes and Fees: Additional taxes, fees, and surcharges may apply

4. Installation and Equipment

Professional installation is included with service activation
Equipment remains property of Ziofinspeed and must be returned upon service termination
You are responsible for any damage to or loss of equipment
Installation appointments are subject to technician availability

5. Payment Terms

Billing Cycle: Services are billed monthly in advance
Payment Due: Payment is due by the date specified on your bill
Late Fees: Late fees may be applied to overdue accounts
Service Suspension: Services may be suspended for non-payment
Reconnection Fees: Fees may apply for service restoration after suspension

6. Service Availability and Performance

We strive to maintain 99.9% network uptime
Actual speeds may vary based on network conditions, equipment, and usage
Service may be temporarily unavailable for maintenance and upgrades
We are not responsible for interruptions beyond our control

7. Acceptable Use Policy

You agree to use our services responsibly and in compliance with all applicable laws. Prohibited activities include:

Illegal activities or content distribution
Network security violations or unauthorized access attempts
Excessive bandwidth usage that degrades service for other customers
Spam, malware distribution, or other malicious activities
Reselling or redistributing services without authorization

8. Data Usage and Fair Access Policy

Most plans include unlimited data usage for normal residential use
Extremely high usage may be subject to network management practices
Business plans may have different usage policies
We reserve the right to monitor network usage for optimization purposes

9. Service Modifications and Termination

Plan Changes: You may change service plans subject to availability and terms
Service Termination: Either party may terminate service with appropriate notice
Early Termination: Early termination fees may apply to certain plans
Equipment Return: All equipment must be returned within 30 days of termination

10. Customer Support and Technical Assistance

24/7 technical support is available for all customers
We provide remote diagnostic and troubleshooting services
On-site service visits may be available for complex issues
Support is provided in accordance with your service level agreement

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using our services, you consent to our privacy practices.

12. Limitation of Liability

Ziofinspeed's liability is limited to the monthly service charges for the affected period. We are not liable for indirect, incidental, or consequential damages arising from service interruptions or performance issues.

13. Dispute Resolution

Initial disputes should be reported to customer service
Unresolved disputes may be subject to binding arbitration
Class action lawsuits are waived in favor of individual arbitration
Arbitration will be conducted under established industry standards

14. Service Level Agreements

We guarantee 99.9% network uptime for qualifying service plans
Service credits may be available for extended outages
Response times for support requests are specified by service level
Performance standards are regularly monitored and reported

15. Intellectual Property

All content, trademarks, and intellectual property associated with our services remain the property of Ziofinspeed or our licensors. Unauthorized use is prohibited.

16. Force Majeure

We are not responsible for service interruptions caused by events beyond our reasonable control, including natural disasters, government actions, labor disputes, or infrastructure failures.

17. Governing Law

These terms are governed by applicable federal and state telecommunications laws and regulations. Any legal proceedings will be conducted in appropriate jurisdictions.

18. Changes to Terms

We may modify these Terms of Service from time to time. Material changes will be communicated to customers through appropriate channels, including billing statements and website notifications.

19. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

20. Contact Information

For questions about these Terms of Service or to report service issues, please contact our customer support team through the channels provided on our website.

Last Updated: January 1, 2025